Refund policy

30-Day Money-Back Guarantee

We want you to love your KOV COFFEE purchase. If you don't, you have 30 days from delivery to request a refund.

Eligibility

To be eligible for a refund:

  • Item must be unused and in original packaging

  • Must include all accessories and parts

  • Proof of purchase (order number) required

Non-refundable items:

  • Gift cards

  • Final sale / clearance items (clearly marked)

  • Products damaged by misuse

How to Request a Refund

  1. Fill out our support form within 30 days of delivery

  2. Include your order number and reason for return

  3. We will send you a return shipping label (deducted from refund unless item is defective)

Return shipping cost: Customer pays unless item arrived damaged or defective.

Refund Processing

Once we receive and inspect your return:

  • Refunds issued within 5–7 business days

  • Credited to your original payment method

  • Original shipping charges are non-refundable

You will receive an email confirmation when your refund is processed.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Fill out our support form within 7 days of delivery

  • Include photos of the damage

  • We will send a free replacement or issue a full refund if approved (Not including shipping)

Exchanges

We do not offer direct exchanges. To exchange an item:

  1. Request a refund for the original item

Late or Missing Refunds

If you haven't received your refund after 7 business days:

  1. Check your bank account or credit card statement

  2. Contact your bank (processing times vary)

  3. Fill out our support form if you still need help

Contact

For any refund questions, please fill out our support form.

[Support Form]

KOV COFFEE
Brew better. Ship smarter.