Shipping policy

1. Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

You will receive a confirmation email with tracking information once your order ships.

Note: During high-volume periods (new product launches, holidays), processing may take 3–5 business days. We'll notify you if delays occur.

2. Shipping Rates & Delivery Times

Shipping is calculated at checkout based on:

Your location
Shipping method selected
Total order weight

Region	Estimated Delivery	Carrier(s)
United States	3–7 business days	USPS, UPS, DHL
Canada	5–10 business days	DHL, Canada Post
United Kingdom	5–8 business days	Royal Mail, DHL
Australia / New Zealand	7–12 business days	DHL Express
EU (Germany, France, Italy, Spain, etc.)	5–10 business days	DHL, local carriers
Rest of World	10–20 business days	DHL, UPS, local postal services

Free shipping offers: Promotions (e.g., "Free shipping on orders over $100") apply to standard shipping only and are valid only for contiguous US addresses unless otherwise stated.

3. Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update on the carrier's website.

If your tracking number isn't working after 3 business days, please fill out our support form (link below) and we'll assist you.

4. International Shipping & Customs

KOV COFFEE ships worldwide.

However, please note:

Customs fees, import duties, and taxes are not included in our shipping charges. These are the responsibility of the buyer.
Customs policies vary by country. Contact your local customs office for estimated fees before ordering.
We cannot undervalue orders or mark them as "gifts" to avoid customs fees. This is illegal and unfair to other customers.

Delays: International orders may be delayed by customs. Once the package leaves our facility, we have no control over customs processing times.

5. Lost, Stolen, or Delayed Packages

Lost in transit: If your tracking shows "delivered" but you haven't received your package, please wait 2 business days (sometimes carriers mark early). Then fill out our support form — we'll file a claim on your behalf.
Stolen packages: We are not responsible for packages stolen after "delivered" status. Please use a secure shipping address (e.g., work address, locker, or doorbell camera).
Carrier delays: Weather, holidays, and global logistics issues happen. We cannot refund shipping costs for carrier-caused delays.

If your package has not moved in 15+ business days, fill out our support form. We'll investigate and replace or refund if necessary.

6. Incorrect Shipping Address

You are responsible for providing the correct shipping address at checkout.

If you realize you made a mistake:

Fill out our support form immediately with your order number and corrected address.
If your order hasn't shipped yet, we will update it for free.
If your order has already shipped, you may need to pay a redirect fee (if the carrier allows it) or the package may be returned to us. You will be responsible for reshipping costs.